Question 1

What are the criteria for a dog you can help rehome?

Accepted Answer

We specialize in rehoming small breed dogs and puppies. We are a home-to-home service, so your dog must be able to stay with you during the process.

Question 2

How long does rehoming take?

Accepted Answer

There is no fixed timeline. Some dogs may be matched within days, while others take weeks or longer. We focus on a suitable home, not the fastest placement.

Question 3

Do I get a say in who adopts my dog?

Accepted Answer

Absolutely. Your comfort and confidence are our priority. We will present our carefully selected and pre-screened family recommendation to you first. Once you are happy and give us the green light, we move forward with the official adoption process for the new family, which includes arranging the introduction to your dog.

Question 4

Is there a surrender fee?

Accepted Answer

Surrendering your dog to us is free. If you cancel the process after we have already begun searching for a home for your dog, a small administrative fee applies.

Question 5

Can I change my mind?

Accepted Answer

Yes. If your circumstances change before an adoption is finalised, tell us. We will pause the process and talk through the safest next step for your dog.

Question 6

Do you help bonded pairs?

Accepted Answer

Yes, where possible. Tell us if two dogs rely on each other. We will consider whether they should stay together and look for applicants who can meet their needs.

Question 7

How are applicants screened?

Accepted Answer

Applicants are reviewed through an adoption application, conversation, references or home checks where appropriate, and suitability for the specific dog. Final steps depend on the dog's needs and the home.

Question 8

What happens if my dog has behavioural or medical needs?

Accepted Answer

Please tell us as much as you can upfront. Behavioural or medical needs do not automatically mean we cannot help, but they do affect the type of home, timing, and advice we give.

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